SAMPLE POLICY:
We at Berber Corp / UltraTech and
www.berber.com make
every attempt to make your buying experience efficient,
comprehensive, and satisfactory. We understand the need to
view a sample of the products. We offer several options from
virtual samples to actual item samples to help make your
decision making experience easier.
Most samples are FREE and are
randomly imprinted or
blank, samples are available at no charge for most items,
but you must pay the shipping cost. Sample items totaling
$2.00 or more are billed to you at EQP and are subject to
rebate*. Some items under high demand require payment even
if value under $2.00 and you will be notified prior to
shipping and processing. Shipping is non-refundable and is
paid for by you or billed to your shipper number on all
items. All sample items will require a carrier ( UPS,
FEDEX, DHL, etc ) and account number or prepayment via
credit card ( AMEX, Discover, MasterCard, or VISA).
*SAMPLE REBATE
POLICY: Price
paid for any sample will be rebated at time of purchase of
the same item in at least our minimum quantity. If you are a
client with a minimum of $1,500 in annual purchases, a
sample allowance is available up to 3% of the previous
year's net purchases. Qualifying invoices must be at
regular catalog prices and paid within terms. The allowance
can be used for random samples. These allowances must be
requested by Mar 1 and used by Nov 30 each year
SPEC SAMPLE
Specific
samples or pre-production sample are available at at varied
cost, depending on manufacturer, normally including setup
fee, mold charges, item cost and other factors that may
apply. You may request a spec sample or pre-production from
your Berber Account Manager and thy will give you exact cost
in a written quote. All spec samples like our random samples
are fully refundable with an order of the exact same item.
Any changes may require an additional setup or mold charge.
A pre-production sample is imprinted at the manufacturer
process with your specific logo and/or copy. A
pre-production proof or sample, is a process where we
actually set-up one item on an appropriate print press and
customize accordingly. We then ship the sample to you for
your approval.
There are costs and time tables associated with this
process. Since all of the screens, films, deboss imprint
plates, set-ups, color separations, digitizing, etc.. needs
to be completed prior to running a sample, we will charge
the listed price that corresponds to the item, print process
and colors of imprint.
Estimated costs will
vary from $30 - $500 depending on the item, set up process
and work that needs to be performed. The factory will have
to add this one item into their work flow, and slow
production of larger running orders, they are happy to do it
for us, but they do charge for the high level of effort &
work it requires. We ask that you pay only the actual costs
of this process.
The process itself can take anywhere from 5 to 30 business
days depending on the item and work that needs to be
performed. Full production will be scheduled after proof
approval.
Paper Proofs
A paper proof is a faxed or emailed proof of your logo
as it will appear or in the size it will be printed on the
item(s) ordered. All non rush orders may request a paper
proof. Additional charges may apply. Rush orders of 7 days
or less automatically waive the paper proof option in order
to meet delivery deadlines..
Shipping:
We offer Overnight, 2nd day air, 3 day air, or ground
shipping of samples shipped either on your account number,
or shipped on ours.
Details:
We always will offer a full credit for the cost of that
sample against an order placed with Berber Corp / UltraTech
within 45 days from receipt. If multiple samples are
ordered, we only offer credit against the actual items that
are ordered, not all samples.
Most samples are sent directly from our
nationwide network of manufacturing facilities. We do not
accept returned samples for credit, we are simply far too
overstocked on samples. Usually the cost you will absorb to
ship the return is more than the item price itself. We will
make certain exceptions for high priced items. Please
contact your Account Representative for questions.
Why aren't the samples free?
There were three factors driving up some
enormous costs,
1. Having to pay for the item and shipping-
2. High costs to manage the returns, warehouse, and
inventory.
3. Our Staff spending time contacting the "I will
return those items" people who were not doing so. All of our
customers are savvy business people, so you well know we had
to pass those costs on to our customers by raising prices,
or find a better way. The better way is you pay in advance
for the sample, and we will credit you the item price once
you place an order, thereby the sample itself is free. You
will still need to pay the actual shipping cost, and we are
more then happy to ship on your shipper number
